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The Insight Column

Redrafting to make the standard more generic and more easily applicable by service industries.

Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when  ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific  briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.

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Redrafting to make the standard more generic and more easily applicable by service industries.

Continued omission of specific reference to “services‟ was considered to be unsustainable if relevance to the service sector was to be enhanced. On that basis “product‟ has been replaced by “goods and services‟ when  ISO/CD 9001 specifically refers to the deliverables for the customer. This proposed change will be subject to a specific  briefing note and a request for ballot input from ISO/TC 176/SC 2 member bodies.

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UPDATE! New ISO/CD 9001 (2013), just published June 3rd, has a surprise in store for many – the 8 Quality Management Principles have been reduced to only SEVEN! (in Annex A).   What is missing?  The “System Approach to Management”.   Keep an eye on this blog for our comments and tips for the future of ISO 9001.


ISO/IEC Directives, Part 1, Consolidated ISO Supplement, 2013, Annex SL, Appendix 2 sets out the high level  structure, identical core text and common terms and core definitions that are to form, when possible, the nucleus of future and revised management system standards such as ISO 9001.

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Our ISO 9001 related question for May was "how can you control your suppliers?", as per Clause 4.1 of ISO 9001:2008.

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