The Insight Column

Management Review is a process found in clause 5.6.1 of ISO 9001:2008. Chairman of the Chartered Quality Institute West of Scotland branch, Ron Rivans, explains the purpose of this process, who it involves, and the benefits of it to the practical value of your organisation's Quality Management System.

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Risk and Preventive Action

Annex SL text does not include a clause giving specific requirements for "preventive action‟. This is because one of the key purposes of a formal management system is to act as a preventive tool.

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Context of the organisation

Annex SL has introduced two new clauses relating to the context of the organisation, 4.1 Understanding the organization and its context and 4.2 Understanding the needs and expectations of interested parties.   

Together these clauses require the organisation to determine the issues and requirements that can impact on the planning of the quality management system and can be used as an input into the development of the quality management system.

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Process approach

ISO 9001:2008 promoted the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system. This proposed revision to the standard makes this more explicit by including clause 4.4.2 Process approach – specifying requirements considered essential to the adoption of a process approach.

Clause 7.5.2 of ISO 9001:2008 is commonly misunderstood. SQMC's Ron Rivans explains it simple terms, giving practical examples of how it applies. 

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