MENU

The Insight Column

As specialists in training and personal development in the field of business management systems, we often find that when students first come to us they are held back by a number of issues affecting their approach to learning. Our trainers are adept at navigating around these problems and helping students to get the most out of our training courses, but it is evident that most of the problems date back to the student’s school days.

Read more ...

You know, there is an art to passing an exam and it involves more than you probably imagine...

Read more ...

In this series of articles, I've been taking a break from my role as SQMC’s own QA Manager, and from Quality Assurance and international management systems consultancy and auditing duties in general. I've been taking some of my positive experiences and using them as real life examples of how certain organisations act to meet the Management Principles which sit behind the systems. 

Read more ...

In this series (which can be read as one, or as standalone articles), I’ve tackled the subject of the actions organisations can take to actualise the Management Principle Number 1 – Customer Focus (“the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”). So far, we’ve examined businesses operating in the travel, tourism and hotelier industries. But today, the organisation I'm focussing on is my own: the Scottish Quality Management Centre (SQMC). And the action I shall focus on is:

Read more ...

In this 2nd installment of my series examining how to get it right with customer-related processes, we'll look at 'Fungarian' - a small team of language, history, arts and geography teachers dedicated to sharing the best Hungarian culture with travelers and visitors to Hungary.

Read more ...