Karen MacKenzie reflects on the 'pinball wizardry' of auditing
I discovered that I am in the habit of starting sentences with this phrase, ‘the thing about auditing….’
I use it when I’m auditing, I use it when I’m training auditors, and I use it when I’m working as a consultant implementing ISO management systems.
Where would we be without Standards? In the UK and across much of Europe we often complain about the standard of products or services – but at least we know, or should do, that there are governmental and organisational Standards in place to guarantee a certain level of Quality and safety.