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The Insight Column

Today begins a new series of articles in which I’m going to highlight some of the actions that organisations can take to meet the requirements of the ISO 9001:2015 international standard and its customer-related processes. Then I’ll provide the evidence of these being met from my own personal experiences. Importantly, though, for you as an SQMC Insight Column reader, I’ll be doing so with my “auditor’s hat” on (albeit slightly tipped back, since I was on holiday!).

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OK, so ISO 9001:2015 is really here, and becoming well established. As a UKAS Certificating Body Auditor, a Management Systems Consultant and a trainer of auditors to IRCA approved level, I’ve had a fair amount of involvement with it, particularly drawing up transition plans for companies.

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A fantastic hattrick from a French-Morroccan, combined with an impressive win by Fife neighbours, Cowdenbeath away at Peterhead, granted Dunfermline Athletic the well-earned honour of becoming the first league champions for the domestic football season in Britain.

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Last year, Ian Hannah wrote a blog piece describing how well Enterprise Rent-a-Car performed at one of their Norfolk offices. So here’s my experience of dealing with the Aberdeen-based Communications Technology provider, Coltel Ltd...

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