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ISO 9001 Q & A - What is the difference between 'records' and 'documents'? (video)

The latest Q & A video from SQMC's Karen MacKenzie. Today she's looking at the difference between "records" and "documents".

One of the issues we've found that newcomers to Quality Management Systems struggle with is the difference between documents and records. The new ISO 9001:2015 Standard should help with this. From now on, both are combined under the term "documented information", meaning two separate procedures are no longer required.

Clause 7.5.2 of ISO 9001:2015 specifies how to create and update documents and records; while Clause 7.5.3 relates to the control of documented information. In this week's video, SQMC's own Quality Manager, Karen MacKenzie, explains the difference between records and documents, in a little over 60 seconds!

We will shortly begin filming of a new series of question and answers, relating specifically to the newly-release ISO 9001:2015 standard. If you have any questions you would like to be addressed, please include them in the comments below.