MENU

The Insight Column

It is often thought that if someone is knowledgeable in a certain area, or if they are highly skilled with many years of experience, then they can easily pass on their knowledge to others by training them.

Read more ...

Internal staff training is not for everyone, because to do it efficiently and effectively takes skill, hard work, inspiration and wisdom... but it's also not a black art! SQMC Training Designer and Facilitator, Karen MacKenzie, has won awards in this area, and today she shares some of her 'secret formula' for success, in 5 bite-size chunks: 

Read more ...

You know, there is an art to passing an exam and it involves more than you probably imagine...

Read more ...

As specialists in training and personal development in the field of business management systems, we often find that when students first come to us they are held back by a number of issues affecting their approach to learning. Our trainers are adept at navigating around these problems and helping students to get the most out of our training courses, but it is evident that most of the problems date back to the student’s school days.

Read more ...

In this series (which can be read as one, or as standalone articles), I’ve tackled the subject of the actions organisations can take to actualise the Management Principle Number 1 – Customer Focus (“the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”). So far, we’ve examined businesses operating in the travel, tourism and hotelier industries. But today, the organisation I'm focussing on is my own: the Scottish Quality Management Centre (SQMC). And the action I shall focus on is:

Read more ...