It is often thought that if someone is knowledgeable in a certain area, or if they are highly skilled with many years of experience, then they can easily pass on their knowledge to others by training them.
Internal staff training is not for everyone, because to do it efficiently and effectively takes skill, hard work, inspiration and wisdom... but it's also not a black art! SQMC Training Designer and Facilitator, Karen MacKenzie, has won awards in this area, and today she shares some of her 'secret formula' for success, in 5 bite-size chunks:
The staff and associates of the Scottish Quality Management Centre recently honoured its founder, Ian W. Hannah, who retired last summer after 50 years service to the world of Quality.
As specialists in training and personal development in the field of business management systems, we often find that when students first come to us they are held back by a number of issues affecting their approach to learning. Our trainers are adept at navigating around these problems and helping students to get the most out of our training courses, but it is evident that most of the problems date back to the student’s school days.
While the EFQM Excellence Model goes above and beyond the realms of ISO 9001:2015, there is a huge commercial advantage in attaining both.
You know, there is an art to passing an exam and it involves more than you probably imagine...
Following the decision taken by the United Kingdom to exit the European Community during the EU referendum on the 23rd June 2016, SQMC would like to keep its clients informed as to how this may affect all the management system standards we all work with, such as BS EN ISO 9001 and many others.
Edinburgh International Conference Centre are celebrating receipt of ISO 9001:2015 and ISO 14001:2015 registration certificates from UKAS accredited Certification Body, BM Trada.
We wish our Associate, Derek Buntin, all the best as he jets off to Barcelona tomorrow to speak at the 'JandBeyond' Joomla conference (jandbeyong.org).
In this series (which can be read as one, or as standalone articles), I’ve tackled the subject of the actions organisations can take to actualise the Management Principle Number 1 – Customer Focus (“the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”). So far, we’ve examined businesses operating in the travel, tourism and hotelier industries. But today, the organisation I'm focussing on is my own: the Scottish Quality Management Centre (SQMC). And the action I shall focus on is: