Business Management Systems specialists

ANNE BARBER

MCQI CQP; IRCA Registered QMS Lead Auditor and Internal EMS Auditor

Anne's prestigious career includes the recent implementation and successful registration of Fife Council's Building Services to the Considerate Constructors Scheme (CCS) - the first public sector construction organisation in the United Kingdom to be registered as a CCS Company.Anne is Vice-Chair of the Chartered Quality Institute’s (CQI) East of Scotland branch and has over 25 years of experience in Quality Management, with both private and public sectors.  She has successfully implemented Quality and Environmental Management Systems in the semi-conductor industry, high volume manufacturing, construction, social work, pre-school nursery and high school organisations.

As well as working in Quality management, Anne is a highly competent business improvement consultant delivering successful process and performance management improvement and change management projects for private and public sector organisations.

ROBERT BELL

BSc - Quality Management, HND - Quality Mgt., MCQI, IRCA-reg’d QMS Lead Auditor

Bob is a highly experienced Quality Engineer and Auditor, with a vast knowledge in Electrical Engineering Manufacturing, Steel, and Nuclear Energy industries.  He’s trained in ISO 9001, TS 16949, AS 9100 and IAEA 50N - C/SG-Q Auditing; and is a certified Six Sigma ‘green belt’.

When not carrying out SQMC assignments, Bob is a contractor at the nuclear reprocessing site, Sellafield; in Cumbria.

ANDREW GILLIES

MBA, CMIOSH, MCQI CQP, IRCA QMS Lead Auditor

SQMC’s newest recruit is Andrew Gillies, a distinguished business consultant with a background in both the public and private sectors; including the positions of Quality Manager at South Lanarkshire council and latterly QHSE Manager for Interserve Construction.

Andrew is registered with the International Register of Certificated Auditors (IRCA) as a Lead Auditor for Quality Management Systems; and has lead third-party audits on behalf of a UKAS-approved Certification Body. 

As well as achieving Chartered Quality Professional status with the CQI, the Glasgow-born CE Marking specialist brings our clients a wealth of experience in Environmental Management Systems, and Occupational Health and Safety, for which he holds Chartered status with IOSH.

IAN HANNAH

SrMASQ; Managing Director (retired); Chairman of the Board, SQMC.

Ian has been involved in 'Quality' innovation since 1967 (in Canada, USA, and Scotland) as a Quality Manager, Quality Consultant, and University and College tutor. Graduating 'P.Eng' in Canada, he has been a long-standing member of the CQI Education Panel since returning to the UK, and was formerly Director of a Masters degree in Quality Management. He has lectured in such diverse countries as Canada, Venezuela, and Russia, as well as throughout Europe. In the mid-'90s he was involved in the development of EFQM's "Excellence" Model.

Using his technical teacher training ('Distinction' at Jordanhill, Glasgow) he served as the programmes 'guru' at SQMC for two decades, designing and developing new courses, as well as updating existing programmes.

Ian is now (officially) retired, but remains active as Chairman of the Board, and a highly-valued mentor to his associates.

JAMES HUGHES

MRICS (retired), QMS Lead Auditor

Jim's work experience, as a Chartered surveyor, has primarily been in the construction industry. In the past 10 years or so, however, his Quality Assurance assignments, as a third-party Auditor, have varied from printing to light engineering to healthcare, and professional/legal offices, as well as construction sites.

Jim has also taken an Advanced Environmental Management Systems course (EARA-approved) and conducted environmental audits, and from time to time carries out QMS audits for a UKAS-approved Certification Body.

CATHERINE MacNEIL

BSc, MSc, IOSH, MCQI, IRCA reg'd QMS Principal Auditor

Cath is a highly experienced Quality and occupational health and safety auditor, advisor and trainer. She believes passionately that management systems genuninely save companies money in the long term, and lead to company growth and staff retention.

Cath began her career in Quality Assurance and health and safety consultancy back in 1993, within a variety of industries. She is equally suited to working alongside owner/managers of cottage industries as she is with teams at large government departments, electronic and oil companies. With an emphasis on civil and mechanical engineering, printing and general industry sectors, she is aware that there are similar issues that affect all organisations regardless of its size or type; and is adept to facilitate the correct culture for improvement of Quality and health and safety systems. She's regularly asked to conduct internal audits on behalf of clients, and supplier audits for a portfolio of large clients that includes Transport Scotland's road construction and maintenance schemes.

Cath joined the Scottish Quality Management Centre in the spring of 2019, bringing with her 20 years expertise developing and delivering IRCA registered Quality (and Safety) courses. As is the philosophy of SQMC, her classroom is enriched by her up-to-date anecdotal examples from her recent audits.

A fluent speaker of Hungarian, having lived and worked there for several years, Cath likes to 'relax' by taking part in triathlon training and competitions!

KAREN MacKENZIE

CQP, MCQI, MASQ, FCIPD, IRCA Reg'd Principal Auditor, SQMC Director and Quality Manager

Originally from the Highland town of Dingwall, Karen is a highly-respected business and quality consultant, having the vision and intellectual capacity to discern the key processes and personal development issues which are of paramount importance in any organisation.

Karen is an ISO 9001 Lead Assessor, Internal Auditor and implementer of ISO 9001 & 14001 systems in diverse industries - from construction to fabrication; and from environmental landscaping to Health & Safety consultancies.  Her development work has been recognised by UKAS accrediting bodies such as BSI.

As a qualified, award-winning trainer, her auditor training courses (Quality, Environmental, Health & Safety) are well received by SQMC clients. Much of Karen’s success is due to two factors – her passion for making a difference and her natural ability to establish rapport with people.

Karen has also worked with the QAA on advising the disparate parts of the UHI on how to prepare for QAA audit.  She is also an advisor to Scottish Enterprise National on the quality assuring of vocational education and training programmes, and has responsibility for rolling out the programme of self-assessment, quality development planning and continual improvement for education and training providers within Scotland.  She retains a broad spectrum of interest and expertise across quality assurance, while continuing to teach an MSc in Practice Education at the University of Dundee.

DEREK MILLAR

I.Eng, MASQ, FCQI, IRCA reg'd QMS Principal Auditor

Originally from Northern Ireland, Derek had an extensive career in Quality Assurance with the MOD and the NSI (National Supervisory Inspectorate) and has accumulated a wealth of experience as a QMS and EMS Lead Auditor, on assignments for UKAS-approved Certification Bodies.

Derek was SQMC's longest-serving IRCA-listed Tutor when he retired from classroom activities in the summer of 2012, having taught on Lead Auditor and Internal Auditor courses for 20 years.  He was honoured for his services to the field of Quality in November 2012, being awarded the 'Quality Professional of the Year' trophy on World Quality Day.

He continues to work with SQMC as a Senior Associate in the capacity of a technical advisor.

BRUCE MOYES

DipCQI, MSc, MIMI, FCQI, IRCA reg'd QMS Lead Auditor

Bruce is a Chartered Quality Professional with a proven record in the development, implementation and assessment of Quality Systems in Oil and Gas, Automotive, Defence, Electronics, and Information Technology industries.  He worked for a variety of engineering companies, such as Ferranti and Unisys, before joining the British Standards Institution (BSi). He spent a dozen years with them in Business Development and as a Client Manager for ISO9001/2 certification. His advice to organisations seeking ISO 9000 certification, over the years, has been invaluable.

He is a Certified Assessor for the Electrostatic Discharge Association (EDA) and qualified in TL 9000 Systems Auditing. His other specialist subjects include PAS 125 and FMEA, on which he is SQMC's primary tutor.

RON RIVANS

BSc, C.Eng, MIM, MCQI, IRCA reg'd QMS Lead Auditor, SQMC Technical Director

Chairman of the Chartered Quality Institute’s West of Scotland branch, Ron is a highly-respected auditor, advisor, and trainer; possessing excellent Accelerated Learning teaching techniques.  He has held for many years status with IRCA as an approved trainer for their Quality, Environmental, Occupational Health & Safety, AeroSpace, Information Security and Automotive specifications.

Ron is registered with IRCA (the International Register of Certificated Auditors) as a Lead Auditor for Quality, Environmental and Occupational Health & Safety Management Systems; and literally travels the world conducting third-party Audits for a well-known UKAS-approved Certification Body.  This is great news for SQMC clients, as they are in turn able to benefit from his vast wealth of experience across multiple industries (including engineering, service, oil, and legal).  Whereas – perhaps Tutors from some other Training Organisations are dedicated to teaching full-time – Ron (and his SQMC colleagues) is out ‘working in the field’, where auditing is his ‘bread and butter’.  Therefore, Ron’s practical anecdotes are always up-to-date and relevant to his students, and he is adept to apply our course notes and ISO Standards to each individual’s own area of expertise.

Some of Ron’s recent activities have included work with environmental and health organisations, chemical and alcohol dependency institutions, computer software designers, as well as auditing law firms to the ISO 9001/Lawnet Quality Standard.

Before devoting his career to Quality Improvement and Management Systems, Ron had a successful career as a Chief Metallurgist and Technical Services Manager in the Iron and Steel industry.  In the early 1970s, he agreed to take up a position in Taranto, Southern Italy, for one year in order to improve the efficiency of their Oil Country Tubular Goods industry.

A skilled linguist, Ron not only speaks English and Italian fluently, but also Greek, French, and Egyptian Arabic.  And whenever possible, he will ditch his car and ride his motorbike to work to beat the hectic Glasgow traffic!

ALEX KIRK

MBA, CMIOSH, IRCA QMS Lead Auditor.

Alex has over 30 years of hands-on experience in senior HSEQ roles in both the public and private sectors. He has a proven track record of leading working groups in the implementation and monitoring of an organisation's Occupational Health & Safety Management System, for which he holds Chartered status with IOSH.

An enthusiastic, dynamic and motivated individual, Alex can relate to and influence all levels within an organisation, ensuring they comply with all relevant legislation and regulations. He's accustomed to working in a fast-moving, dynamic and high risk environment; having extensive and transferable skills in Strategic Health & Safety Management, Corporate and Operational Risk Management, QSA Auditing and Training. 

Alex has lead on major Health and Safety changes for the Scottish Police Service where, in 2012-2013, he was nominated as the Single Point of Contact (SPOC) on behalf of the Association of Police Health & Safety Advisers for Scotland, and was instrumental in bringing together all Scottish Police Safety Advisers and Managers to work as a united team. Every Health and Safety-related aspect was benchmarked for best practice and legislative requirements, taking forward a number of key pieces of work to future-proof the transition to Police Service of Scotland, in April 2013.  The massive project required Alex to produce a new Strategic H&S Policy and Standard Operating Procedure, H&S Strategy and a three year action plan to deliver continuous improvement; to name just a handful of his responsibilities in his role as 'Interim Lead National Health and Safety Manager'. His hard work was recognised in 2014 with a Certificate of Distinguished Service for his contribution within the police service, and the future of risk management within Police Scotland was the subject of his dissertation for his MBA.

As an HSEQ Manager, Alex recently implemented Health, Safety, Environmental and Quality Management Systems at one of Scotland's largest electrical, instrumentation and control engineering companies, successfully gaining registration from a UKAS-approved Certification Body. The company then received an International Safety Award, as further testimony to his expert input, solution–focused approach, and focussed desire to ensure the safety and wellbeing of his colleagues.

SQMC clients engaging the service of Alex will undoubtedly benefit and enjoy a consultant with real drive and a willingness to succeed. His vast experience, professionalism and proactive approach to his projects means he adds value to every organisation he is partnered with.

Soft Skills, Marketing, Customer Service and Administrative Support

DEREK BUNTIN

Dip. Online Marketing; Zend PHP5 Certification; Associate Digital Marketing Consultant

E-business specialist Derek joined our team of Associates in August 2015, after a successful year working with our Director of Operations on various software and website usability developments.

Derek’s role now extends to providing strategic consultation, digital marketing expertise and counsel for the continual improvement of SQMC’s online effectivity.

A strong advocator of training and self-education, Derek began a career as a web/software developer at the turn of the millennium, mastering PHP and its associated frameworks, plus open-source web platforms like WordPress, Magento, Zencart, and (SQMC’s chosen platform) Joomla! With over 2.5 million downloads of various Joomla! extensions he has developed is the strongest possible testament to his accomplishments in his field.

As well as the Scottish Quality Management Centre, Derek has been contracted to the Scottish Government, local authorities, the NHS and the Press Association. And when not masterminding online business success stories, you may well find him training enthusiastically down the gym at 5 am each day(!), in preparation for ‘Strongman’ competitions.

KENNY HANNAH

Director of Operations, SQMC Data Controller

A former storeman, Kenny joined the organisation in the summer of 1998 in an administrative position, which expanded over time to include marketing activities and then general operations.

Kenny is responsible for planning and co-ordination of training events, course venue vetting and procurement, plus the management of sales, marketing and business strategy. He is the proponent and architect behind SQMC’s technological advancements over the years, and designer of internal software applications that have enhanced the organisation’s efficiency and interactivity with our clients.

In 2012, after fourteen years of service, Kenny was invited on to SQMC’s Board of Directors.

LYNN HEWITT

Senior Administrative Co-ordinator, SQMC Data Processor

Lynn joined SQMC during an expansion period in the autumn of 2010, and quickly became an integral member of our team. 

Working primarily as assistant to Kenny Hannah at our Operations Headquarters, Lynn’s astute research and organisational skills provide the strong backbone our intensive administrative processes necessitate.  One of Lynn’s roles is to meet and greet customers arriving for open courses at our Fife training centre; finalise student enrolments; and ensure a high quality of follow-up service is provided to delegates after completing their training.

JACK REDPATH

B.Sc. Economic Geography, Post Grad Dip. Marketing, MCIM, MPIPD, SQMC Business Development Officer

Jack's role as Business Development Officer is all about people! He possesses the perfect balance of subject knowledge and down-to-earth business style which resonates with our clients.

Although primarily tending to marketing and new business development behind the scenes at SQMC, Jack has a distinguished background in training and education. A former Head of Department at the Centre for Industrial Studies, Jack managed a team of specialist Lecturers and Tutors who were responsible for the delivery of some of Scotland's leading post experience management development courses, such as tailored one day management skills development courses to specialist qualifications in Purchasing, Marketing, Operations Management, Training and Personnel and Quality Management.

ANN PULHAM

Administrator

Ann joined the team in 2014 to provide additional administrative support in our expanding operation.  A graduate in Economics, she has a diverse background in HR, training, lecturing and recruitment – all of which helps in understanding the SQMC approach to customer service excellence and the delivery team alike.  Her organisational and communication skills are put to good use handling enquiries, preparing training materials and helping to keep the office running smoothly.

As an Open University lecturer, Ann intuitively links the perspectives of the trainer and the administrator, providing extra benefits to our internal PDCA cycle.

KATY ROBERTS

Reception Supervisor

You’ve most likely spoken with Katy if you’ve called us.  Katy and her friendly assistants are here to put our customers in touch with the appropriate advisor, as well as directing general enquiries to other departments as required.

Portrait Photography by Eamonn McGoldrick.