SQMC can help identify Your Training requirements

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Organisation Charts

It is very important to understand the location of those groups being studied, within the entire organisation. Organisation charts fulfil this basic purpose admirably. If they do not exist, we may sit down for an hour or so with a personnel manager or equivalent and sketch one out. From Annual Reports and organisation charts an overview of the organisation’s modus vivendi and internal structure can be gleaned very quickly.

Job Descriptions / Specifications

Some organisations may have relevant and reasonably up to date job descriptions or specifications (hereafter we’ll use the term ‘job descriptions’ to cover both) for those groups under investigation.

They should spell out the main tasks or functions to be carried out by those under study. They may, on occasions, indicate the relative priority of tasks and detailed operational requirements. Such information will add a richness of detailed understanding to that provided by Annual reports and organisation charts. They may also indicate the role of personnel in key processes and the points at which interfaces with other personnel or external clients or bodies take place.

Our overall framework starts from the general and gradually move towards the more specific, so too in our documentary search. We could picture it as another upside down triangle. This is similar to how quality documentation looks in the system.