Terms and Conditions

1. TRANSFERS AND CANCELLATION OF TRAINING COURSES

Delegates may transfer their registration for one course to another course up to 14 days prior to the original course date. Once a delegate has transferred no refunds can be made for the cancellation of either course. One transfer per delegate is permitted. Any subsequent transfers will be permitted or denied at the sole discretion of SQMC.

If you cancel a Training Course: - You may cancel a place/places on our training courses at zero charge within 7 days of your initial booking. Thereafter, cancellations made up to 30 days before the start of the relevant Training Course are subject to an administration fee of GBP 30.00 + vat. Cancellations made up to 14 days before the training dates will be subject to a cancellation fee of 95.00 GBP + vat. Full training fees apply for cancellations made 13 days or less before the course begins. At the sole discretion of SQMC management, we may waive part of or all of the training fees if we manage to re-sell your place/places on the same course. We only accept cancellations made in writing (email, fax or letter). If a delegate fails to attend a Training Course, full payment will be required - unless alternative arrangements have been agreed with SQMC.

If we cancel a Training Course, or change course content: - we reserve the right to cancel a Training Course at any time, without incurring any additional liability to the Licensor or any delegate. In such circumstances, we will offer the choice of alternative dates, or a full refund.

2. TERMS OF PAYMENT

Payment may be made by cheque or Bank Transfer (BACS). Credit card facilities may be made available upon request.

Invoices payment terms are 28 days from date of invoice and full payment must be received before the start of the training course - whichever is sooner - unless prior arrangements have been agreed with SQMC.

3. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.

Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

4. DISTANCE SELLING REGULATIONS 

The provisions of Regulation 13(1) of The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”) shall apply where the purchase to which these Conditions apply is made by a Buyer who is a consumer (being someone purchasing Publications outside the course of a business) who will therefore not be able to cancel this Contract under Regulation 10 of the Regulations once the Buyer has with the consent of the Seller commenced performing the Contract by starting to download a Publication.

5. SATISFACTION GUARANTEE

SQMC's Satisfaction Guarantee applies to all public courses within the United Kingdom. It does not apply to private or in-house courses (however our Customer Care policy dictates that we shall always seek to provide a satisfactory solution to any client in the unlikely event that they are not fully satisfied with their private or in-house SQMC training course). Full training fees will be refunded upon written request, minus their Day Delegate venue charges. If appropriate, free attendance on an alternative course may be offered to the delegate; and the delegate will have sole discresion whether to accept the free training, or claim the refund of training costs. SQMC shall honour either choice.

6. PRICE MATCH GUARANTEE

SQMC's Price Match Guarantee applies to all public courses within the United Kingdom and Ireland, on a like-for-like basis. We reserve the right not to match the price of an Internal Quality Auditor or Auditor/Lead Auditor (QMS) course in any instances where the alternative provider has not quoted for IRCA-registered versions of the respective courses. Proof of price may be requested by SQMC. We agree to match the price of any like-for-like course at any time prior to our own course; and for up to 14 days after our course is completed. Delegates claiming a Price Match who have already pre-paid their training fees will be refunded the difference by SQMC.

7. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

SQMC retain the right to revise and amend these terms and conditions from time to time.