The Scottish Quality Management Centre

Our Business Auditor training courses are conducted by a team selected from the SQMC staff below (or other CQI/IRCA registered tutors as required).

All tutors are practicing quality professionals and assessor-certificated. Together they cover a wide range of experience in manufacturing, process and service industries (including local government and the Health Services).

ROBERT BELL
BSc - Quality Management, HND - Quality Mgt., MCQI, IRCA-reg’d QMS Lead Auditor

Bob is a highly experienced Quality Engineer and Auditor, with a vast knowledge in Electrical Engineering Manufacturing industries. He’s trained in TS 16949 and AS 9100 Auditing; and is a certified Six Sigma ‘green belt’.

JENNIE CLARK
CQP, MCQI, RC; IRCA Reg’d Lead Auditor; Cert Counselling; Cert Counselling Supervision

Jennie joined the SQMC team in 2010 after over 20 years working in the railway industry. A well respected and highly competent participative trainer, Jennie brings her enthusiasm for management systems to her courses and her audit and development work, and is able to share her extensive knowledge and experience with delegates and clients in a highly practical and informative way. Jennie particularly enjoys working with clients to develop systems which are practical and simple to operate.

With over 12 years of directing audit programmes and managing teams of internal and supplier auditors, Jennie is able to help clients find new ways to make their audit programmes and auditor resource work more effectively and to bring new focus to using audit as a business improvement tool. Jennie is an IRCA registered Lead Auditor.

IAN HANNAH
SrMASQ, FCQI

SQMC Technical Director, Ian has been involved in 'Quality' innovation since 1967 (in Canada, USA, and Scotland) as a Quality Manager, Quality Consultant, and University and College tutor. Graduating 'P.Eng' in Canada, he has been a long-standing member of the CQI Education Panel since returning to the UK, and was formerly Director of a Masters degree in Quality Management. He has lectured in such diverse countries as Canada, Venezuela, and Russia, as well as throughout Europe. In the mid-'90s he was involved in the development of EFQM's "Excellence" Model.

Using his technical teacher training ('Distinction' at Jordanhill, Glasgow) he is the programmes 'guru' at SQMC, designing and developing new courses, as well as updating existing programmes.

JAMES HUGHES
MRICS, IRCA reg'd QMS Lead Auditor

Jim's work experience, as a Chartered surveyor, has primarily been in the construction industry. In the past 10 years or so, however, his Quality Assurance assignments, as a third-party Auditor, have varied from printing to light engineering to healthcare, and professional/legal offices, as well as construction sites.

Jim has also taken an Advanced Environmental Management Systems course (EARA-approved) and conducted environmental audits, and from time to time carries out QMS audits for a UKAS-approved Certification Body. He is an IRCA-listed SQMC Tutor, teaching on Internal QMS Auditor courses.

DAVID INGHAM
B.Eng, MIET CFCQI IRCA reg'd Internal Auditor

With a background in electrical engineering, David has had a wealth of experience in the manufacture of various electrical goods. In the Quality area he has experience in factory SPC and FMEA as well as internal auditing, and assists small to medium-sized companies in achieving ISO9001:2008 standard Quality Management Systems.

He has assisted companies to implement and audit ISO9001 Quality Management Systems in a wide range of industries, from architecture to North Sea installation manufacture, garment manufacture to printing and packaging.

Apart from Quality Management expertise, David offers assistance in developing certificated management systems for Environmental Management, Health and Safety, Food Hygiene and Microgeneration Equipment manufacture and installation. He is an IRCA-listed SQMC Tutor, teaching on Internal QMS Auditor courses.

KAREN MacKENZIE
MISM, FCIPD, IRCA reg'd Internal Auditor

Karen is a highly respected business and quality consultant, having the vision and intellectual capacity to discern the key processes and personal development issues which are of paramount importance in any organisation.

Karen is an ISO 9001 Lead Assessor, Internal Auditor and implementer of ISO 9001 & 14001 systems in diverse industries - from construction to fabrication; and from environmental landscaping to Health & Safety consultancies. Her development work has been recognised by UKAS
accrediting bodies such as BSI.

As a qualified, award-winning trainer, her auditor training courses (Quality, Environmental, Health & Safety) are well received by SQMC clients. Much of Karen’s success is due to two factors – her passion for making a difference and her natural ability to establish rapport with people.

Karen has also worked with the QAA on advising the disparate parts of the UHI on how to prepare for QAA audit. She is also an advisor to Scottish
Enterprise National on the quality assuring of vocational education and training programmes, and has responsibility for rolling out the programme of self-assessment, quality development planning and continual improvement for education and training providers within Scotland. She retains a broad spectrum of interest and expertise across quality assurance, while continuing to teach an MSc in Practice Education at the University of Dundee.

DEREK MILLAR
I.Eng, MASQ, FCQI, IRCA reg'd QMS Principal Auditor

Derek had an extensive career in Quality Assurance with the MOD and the NSI (National Supervisory Inspectorate) and has accumulated a wealth of experience as a QMS and EMS Lead Auditor, on assignments for UKAS-approved Certification Bodies.

He is an IRCA-listed SQMC Senior Tutor, teaching on Lead Auditor and Internal Auditor courses.

BRUCE MOYES
DipCQI, MSc, MIMI, FCQI, IRCA reg'd QMS Lead Auditor

Bruce had work experience in a variety of engineering companies such as Ferranti and Unisys before joining the British Standards Institution (BSi). He spent a dozen years with them in Business Development and as a Client Manager for ISO9001/2 certification. His advice to organizations seeking ISO 9000 certification, over the years, has been invaluable.

He is a Certified Assessor for the Electrostatic Discharge Association (EDA) and qualified in TL 9000 Systems Auditing. He is an IRCA-listed SQMC Tutor, teaching on Internal QMS Auditor courses.

RON RIVANS
BSc, C.Eng, MIM, MCQI, IRCA reg'd QMS Lead Auditor

A qualified Metallurgist, Ron has a vast experience in mechanical engineering in general. He is an IRCA-listed SQMC Senior Tutor, teaching on Lead Auditor and Internal Auditor courses, and is a third party Auditor for a UKAS-approved Certification Body. His work as an External Auditor has also included such diverse organisations as the Health Service and computer software designers.

Ron is also a trained tutor for TL16949 systems Internal Auditors. Click here for more information on Ron's professional background.