Process Mapping Workshop

A 1-day practical workshop for Quality Managers, engineers, technical staff; as well as other industrial managers who would like a solid introduction to this useful planning tool.

Contents:

A mixture of lectures, and syndicate work, including:-

* What does the term 'process mapping' mean?

* Historical perspective on processes

* What ISO 9000 says about processes

* Establishing the purpose of a process.

* What is a process?

* Process managers, owners and operators

* Who can benefit? What benefits are there?

* How can we map processes? Why is it worth taking the time to process map?

* Flowcharting -some basic info on how to draw flowcharts.

* Deployment flowcharts

* Interrelation of processes and sub-processes.

* Expanding original process map to see where it sits in relation to other processes and what sub-processes it has.

* Linking processes back to standards and benchmarks.

* How to create procedures and work instructions from identified processes.

* The structure of Management System documentation - and how it reflects the structure and interrelation of the processes in organisations

* How to use Process Maps for continual improvement.