Our Technical Team
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 ROBERT BELL
BSc - Quality Management, HND - Quality Mgt., MCQI, IRCA-reg’d QMS Lead Auditor
Bob is a highly experienced Quality Engineer and Auditor, with a vast knowledge in Electrical Engineering Manufacturing, Steel, and Nuclear Energy industries. He’s trained in ISO 9001, TS 16949, AS 9100 and IAEA 50N - C/SG-Q Auditing; and is a certified Six Sigma ‘green belt’.
When not carrying out SQMC assignments, Bob is a contractor at the nuclear reprocessing site, Sellafield; in Cumbria.
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 JENNIE CLARK
CQP, MCQI, RC; IRCA Reg’d Lead Auditor; Cert Counselling; Cert Counselling Supervision
North Yorkshire born and bred, Jennie joined the SQMC team in 2010 after over 20 years working in the railway industry. A well respected and highly competent participative trainer, Jennie brings her enthusiasm for management systems to her courses and her audit and development work, and is able to share her extensive knowledge and experience with delegates and clients in a highly practical and informative way. Jennie particularly enjoys working with clients to develop systems which are practical and simple to operate.
With over 12 years of directing audit programmes and managing teams of internal and supplier auditors, Jennie is able to help clients find new ways to make their audit programmes and auditor resource work more effectively and to bring new focus to using audit as a business improvement tool. Jennie is an IRCA registered Lead Auditor.
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 IAN HANNAH
SrMASQ, FCQI, SQMC Managing Director
Ian has been involved in 'Quality' innovation since 1967 (in Canada, USA, and Scotland) as a Quality Manager, Quality Consultant, and University and College tutor. Graduating 'P.Eng' in Canada, he has been a long-standing member of the CQI Education Panel since returning to the UK, and was formerly Director of a Masters degree in Quality Management. He has lectured in such diverse countries as Canada, Venezuela, and Russia, as well as throughout Europe. In the mid-'90s he was involved in the development of EFQM's "Excellence" Model.
Using his technical teacher training ('Distinction' at Jordanhill, Glasgow) he is the programmes 'guru' at SQMC, designing and developing new courses, as well as updating existing programmes.
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 JAMES HUGHES
MRICS (retired), QMS Lead Auditor
Jim's work experience, as a Chartered surveyor, has primarily been in the construction industry. In the past 10 years or so, however, his Quality Assurance assignments, as a third-party Auditor, have varied from printing to light engineering to healthcare, and professional/legal offices, as well as construction sites.
Jim has also taken an Advanced Environmental Management Systems course (EARA-approved) and conducted environmental audits, and from time to time carries out QMS audits for a UKAS-approved Certification Body.
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 DAVID INGHAM
B.Eng, MIET CFCQI IRCA reg'd Internal Auditor
With a background in electrical engineering, Yorkshireman David has had a wealth of experience in the design and manufacture of electrical goods and equipment. In the Quality area he has experience in factory SPC and FMEA as well as internal auditing, and has assisted many small to medium-sized companies in achieving ISO 9001:2008 standard Quality Management Systems.
Apart from Quality Management, David offers expertise in Environmental, Health and Safety and Food Hygiene Management Systems as well as Risk Assessment and business continuity planning. He has worked with companies in a wide range of sectors of industry and commerce, from architecture to North Sea installation manufacture, garment manufacture to printing and packaging. He is also experienced in designing and implementing management systems for manufacturers and installers requiring certification to the Department for Energy and Climate Change (DECC) Microgeneration Certification Scheme.
An IRCA-registered Auditor, David also brings valuable expertise in Environmental, Food Hygiene Management Systems, Risk Assessment and business continuity planning.
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 KAREN MacKENZIE
CQP, MCQI, MASQ, FCIPD, IRCA Reg'd Principal Auditor, SQMC Director of Consultancy and Training
Originally from the Highland town of Dingwall, Karen is a highly-respected business and quality consultant, having the vision and intellectual capacity to discern the key processes and personal development issues which are of paramount importance in any organisation.
Karen is an ISO 9001 Lead Assessor, Internal Auditor and implementer of ISO 9001 & 14001 systems in diverse industries - from construction to fabrication; and from environmental landscaping to Health & Safety consultancies. Her development work has been recognised by UKAS accrediting bodies such as BSI.
As a qualified, award-winning trainer, her auditor training courses (Quality, Environmental, Health & Safety) are well received by SQMC clients. Much of Karen’s success is due to two factors – her passion for making a difference and her natural ability to establish rapport with people.
Karen has also worked with the QAA on advising the disparate parts of the UHI on how to prepare for QAA audit. She is also an advisor to Scottish
Enterprise National on the quality assuring of vocational education and training programmes, and has responsibility for rolling out the programme of self-assessment, quality development planning and continual improvement for education and training providers within Scotland. She retains a broad spectrum of interest and expertise across quality assurance, while continuing to teach an MSc in Practice Education at the University of Dundee.
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 DEREK MILLAR
I.Eng, MASQ, FCQI, IRCA reg'd QMS Principal Auditor
Originally from Northern Ireland, Derek had an extensive career in Quality Assurance with the MOD and the NSI (National Supervisory Inspectorate) and has accumulated a wealth of experience as a QMS and EMS Lead Auditor, on assignments for UKAS-approved Certification Bodies.
Derek was SQMC's longest-serving IRCA-listed Tutor when he retired from classroom activities in the summer of 2012, having taught on Lead Auditor and Internal Auditor courses for 20 years. He was honoured for his services to the field of Quality in November 2012, being awarded the 'Quality Professional of the Year' trophy on World Quality Day.
He continues to work with SQMC as a Senior Associate in the capacity of a technical advisor; and is the nominated Internal Auditor of our ISO 9001-based Quality Management System.
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 BRUCE MOYES
DipCQI, MSc, MIMI, FCQI, IRCA reg'd QMS Lead Auditor
Bruce is a Chartered Quality Professional with a proven record in the development, implementation and assessment of Quality Systems in Oil and Gas, Automotive, Defence, Electronics, and Information Technology industries. He worked for a variety of engineering companies, such as Ferranti and Unisys, before joining the British Standards Institution (BSi). He spent a dozen years with them in Business Development and as a Client Manager for ISO9001/2 certification. His advice to organisations seeking ISO 9000 certification, over the years, has been invaluable.
He is a Certified Assessor for the Electrostatic Discharge Association (EDA) and qualified in TL 9000 Systems Auditing. His other specialist subjects include PAS 125 and FMEA, on which he is SQMC's primary tutor.
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RON RIVANS
BSc, C.Eng, MIM, MCQI, IRCA reg'd QMS Lead Auditor, SQMC Technical Director
Chairman of the Chartered Quality Institute’s West of Scotland branch, Ron is a highly-respected auditor, advisor, and trainer; possessing excellent Accelerated Learning teaching techniques. He has held for many years status with IRCA as an approved trainer for their Quality, Environmental, Occupational Health & Safety, AeroSpace, Information Security and Automotive specifications.
Ron is registered with IRCA (the International Register of Certificated Auditors) as a Lead Auditor for Quality, Environmental and Occupational Health & Safety Management Systems; and literally travels the world conducting third-party Audits for a well-known UKAS-approved Certification Body. This is great news for SQMC clients, as they are in turn able to benefit from his vast wealth of experience across multiple industries (including engineering, service, oil, and legal). Whereas – perhaps Tutors from some other Training Organisations are dedicated to teaching full-time – Ron (and his SQMC colleagues) is out ‘working in the field’, where auditing is his ‘bread and butter’. Therefore, Ron’s practical anecdotes are always up-to-date and relevant to his students, and he is adept to apply our course notes and ISO Standards to each individual’s own area of expertise.
Some of Ron’s recent activities have included work with environmental and health organisations, chemical and alcohol dependency institutions, computer software designers, as well as auditing law firms to the ISO 9001/Lawnet Quality Standard.
Before devoting his career to Quality Improvement and Management Systems, Ron had a successful career as a Chief Metallurgist and Technical Services Manager in the Iron and Steel industry. In the early 1970s, he agreed to take up a position in Taranto, Southern Italy, for one year in order to improve the efficiency of their Oil Country Tubular Goods industry.
A skilled linguist, Ron not only speaks English and Italian fluently, but also Greek, French, and Egyptian Arabic. And whenever possible, he will ditch his car and ride his motorbike to work to beat the hectic Glasgow traffic!
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Key ‘Backroom’ Players
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KENNY HANNAH
Director of Operations
Kenny joined the organisation in the summer of 1998, working initially in an administrative position; which expanded over time into marketing activities, and later, general operations. Kenny has a distinct inclination towards creative and design roles. A former student of Glasgow’s School of Audio Engineering, he spent 3 years prior to joining SQMC working as a freelance sound engineer and musician. As well as his regular managerial responsibilities, some of Kenny’s favourite duties over the years have been designing and publishing our Prospectuses and Websites, and planning and directing SQMC’s corporate videos.
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 LYNN HEWITT
Administrative Co-ordinator
Lynn joined SQMC during an expansion period in the autumn of 2010. Working primarily as assistant to Kenny Hannah at our Operations Headquarters, Lynn’s astute research and organisational skills provide the strong backbone our intensive administrative processes necessitate. One of Lynn’s roles is to meet and greet customers arriving for open courses at the Management Centre; finalise student enrolments; and ensure a high quality of follow-up service is provided to delegates after completion of their training.
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 KATY SMITH
Reception Supervisor
You’ve most likely spoken with Katy if you’ve called us. Katy and her friendly assistants are here to put Telephone Consultancy Support customers in touch with an appropriate Technical Advisor, as well as directing general enquiries to other departments as required.
Portrait Photography by Eamonn McGoldrick; except for Katy Smith's, which is courtesy of Ben Bevan.
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